Training is predominantly focused on hospitality and tourism skills, including food and beverage service, cooking, front office, housekeeping, tourism, retail travel and tour guides. Staff need to be well trained and capable of providing visitors with professional and friendly service. Customer service skills and personal presentation are key training priorities.
To become more internationally competitive, all sectors of Australian industry are finding that they need to raise skill levels.
To reap the economic advantages of raising skills levels, many organisations have implemented a variety of human resource practices, including:
- Enhanced Training
- Completion and progressive payments
- Payment of workers compensation insurance by State/Territory Government
- In most states, a rebate on payroll tax